Refund policy
Return & Refund Policy
At Rivolta 1883, we are committed to exceptional craftsmanship, product quality and customer service.
Our return policy distinguishes between Ready-to-Wear footwear and individually made or personalised products, including Made-to-Order and Bespoke footwear.
1. Ready-to-Wear Returns
Eligible Ready-to-Wear products may be returned within the following periods:
- 14 days from delivery for customers outside the United States.
- 30 days from delivery for customers in the United States.
Customers may request a return without providing a reason.
Footwear should be returned in its original condition, with its original packaging and accessories.
Customers may carefully try on footwear indoors to check the fit. Any reduction in value resulting from handling beyond what is necessary to establish the product's characteristics and fit may be deducted where permitted by applicable law.
2. How to Request a Return
To request a return, please contact:
Please include your order number and the details of the item you wish to return.
For eligible returns, Rivolta 1883 will provide a UPS return shipping label together with the necessary return instructions.
For statutory withdrawals, customers may exercise their right of withdrawal by sending an unequivocal statement within the applicable deadline. Prior authorisation or use of a specific form is not required.
Where statutory withdrawal rights apply, customers must send the goods back without undue delay and no later than 14 days after communicating their decision to withdraw, unless collection is arranged or applicable law provides otherwise.
3. Return Shipping Costs
Change of Mind or Size Preference
If a customer returns eligible Ready-to-Wear footwear because they have changed their mind, prefer another size or no longer wish to keep the item, the customer is responsible for the direct return shipping costs, provided this has been disclosed before purchase and subject to applicable law.
Rivolta 1883 will provide a UPS return shipping label and communicate the applicable shipping cost.
Where permitted by law and agreed with the customer, this cost may be deducted from the refund.
Defective, Damaged or Incorrect Products
If a product is defective, non-conforming or incorrect, Rivolta 1883 will bear the necessary return shipping costs where required by applicable law.
In these circumstances, a UPS return shipping label will be provided at no charge to the customer.
These statutory protections also apply to Made-to-Order and Bespoke footwear.
4. Made-to-Order Footwear
Made-to-Order footwear may be manufactured according to the customer's individually selected specifications and personalisation options.
Where a Made-to-Order product is manufactured to the customer's specifications or is clearly personalised within the meaning of applicable law, it is excluded from the standard change-of-mind right of withdrawal.
Such products cannot be returned or exchanged simply because the customer changes their mind or wishes to choose a different configuration, where the applicable legal exclusion applies.
This exclusion does not affect statutory rights relating to defective, damaged or non-conforming goods.
5. Bespoke Footwear
Rivolta 1883 Bespoke footwear is individually developed and manufactured using a personalised last created for the customer.
Due to its individually tailored nature, Bespoke footwear is excluded from standard change-of-mind returns and exchanges where permitted by applicable law.
Customers retain all mandatory statutory rights relating to defective or non-conforming goods.
6. Damaged, Defective or Incorrect Products
Please inspect your order upon delivery.
If you receive a damaged, defective or incorrect product, please contact us at:
Please include your order number and, where possible, photographs showing the issue.
Rivolta 1883 will assess the situation and provide an appropriate remedy in accordance with applicable consumer protection laws.
Nothing in this policy limits the statutory legal guarantee of conformity or other mandatory consumer rights.
7. Exchanges
For eligible Ready-to-Wear footwear, customers wishing to change size or model should contact our customer service team.
Depending on product availability, customers may be asked to return the original item and place a separate order.
For change-of-mind exchanges, return shipping costs are normally borne by the customer, subject to applicable law.
Made-to-Order and Bespoke footwear are excluded from standard change-of-mind exchanges where the applicable legal conditions for custom-made products are met.
8. Refunds
Customers will be notified once returned products have been received and inspected.
For valid exercises of the statutory right of withdrawal, refunds will be processed without undue delay and within 14 days of receiving the customer's withdrawal notification, subject to any legally permitted withholding until the returned goods or evidence of their shipment have been received.
Refunds will be issued using the original payment method unless otherwise expressly agreed.
Original standard delivery charges will be refunded where required by law.
Additional charges for delivery services more expensive than the least costly standard delivery option may be excluded where permitted by law.
Any customer-paid return shipping costs will be handled in accordance with the conditions disclosed before purchase and applicable law.
9. Sale Items and Gift Cards
Sale items remain subject to applicable statutory consumer withdrawal rights.
Gift card cancellation and refund requests are handled in accordance with applicable law and the specific terms of the gift card.
10. Contact Information
Rivolta 1883
Calzoleria Rivolta S.r.l.
Via della Spiga 17
20121 Milano, Italy
Email: info@calzoleriarivolta.com
Telephone: +39 02 798751
Nothing in this policy limits the mandatory consumer rights applicable in the customer's jurisdiction.